Claims services

Claims services

We understand your business is different and you want to make sure your culture is represented in every single claim experience. When you have Safelite Solutions working on your side, the value of our end-to-end claims management expertise comes through. The reporting of a claim is the moment of truth for most customers, which is why Safelite is the right company for you! We address claims through a consistent claim approach and professional service making the most of a robust, customer-focused network. This network includes Safelite AutoGlass® and more than more than 9000 highly qualified shops.

As mentioned earlier, we’ve deployed a repair-first philosophy for more than 20 years, always doing what is most appropriate for the vehicle. We keep your customer informed through multiple channels and we compile data based on the initial claim, service, repair or replacement, and follow-up.

Here are just a few ways our claims management team goes to work for you, providing comprehensive claims management like no one else:

Network management

  • Managed network with specific performance metrics
  • Industry benchmark analysis and reporting
  • Competitive pricing programs for all providers
  • Web-based policyholder, agent and shop self-service options
  • National warranty
  • 100% audit of all transactions that is customized to individual client requirements
  • Experienced fraud team

 

Customer experience

  • Your own client care representative to handle all questions
  • Executive service team for all issue resolution
  • National catastrophe (CAT) response team

 

IT/Data security

  • Dedicated technical account manager to bring business and IT goals together
  • Ability to retrieve 100% of all data based on claim requirements
  • Annual external audits of all FNOL and invoicing functions