Customer surveys & claim resolution

Customer surveys & claim resolution

As a trusted partner who knows the claims business, you can rely on Safelite Solutions to deliver a streamlined customer experience that helps increase retention and ultimately grows your business. At the same time, we employ our expertise to manage indemnity and control LAE, delivering a delighted customer with an eye on cost management.

As part of the positive customer experience, we can notify customers of claim status, provide instructions and follow up during peak claim volume. Our claim resolution program offers customized outbound call services to help clients close claims, as well as determine customer satisfaction with surveys following service.

Customer surveys & claim resolution at a glance:

  • Outbound call service to assist in:
    • Closing claims
    • Determining customer satisfaction levels
    • Claim status, instruction and follow up with your policyholders during peak claim volume
  • Calls made to your specifications
    • Policyholders
    • Shops
    • Third-party claimants
  • Calls can be digital or telephonic