News Release
FOR IMMEDIATE RELEASE
January 4, 2016
Safelite Group Senior Vice President Earns Customer Champion Title
Cross-functional Teams Envision the Customer of the Future
COLUMBUS, Ohio – Safelite® Group Senior Vice President of Customer, Brand & Technology Renee Cacchillo has been named a 2015 Customer Champion by 1to1 Media. Each year, 1to1 Media recognizes 15 customer-centric leaders who understand that engaged customers make a positive bottom-line impact. They’re innovative, determined, and creative leaders who treat customers as the valuable resource they are. These 15 winners join a distinctive community of more than 150 customer-centric executives.
“1to1 Media’s Customer Champions is a one-of-a-kind awards program that honors and spotlights the individuals responsible for game-changing customer-focused strategies,” said Mila D’Antonio, 1to1 Media Editor-in-Chief. “Customer experience is no longer a ‘nice-to-have program.’ It’s a ‘must-have’ strategy. These 15 winners have demonstrated true commitment to implementing or evolving focused strategies that have made measurable impact on their organizations, their customers, and their service or product offerings.”
Cacchillo, who is responsible for the customer experience for both Safelite AutoGlass® and Safelite® Solutions, was recognized for leading a cross-functional team in envisioning the customer of the future. Improvements included managing the customer recovery department, workforce management, and digital improvements.
“I am honored to be recognized by 1to1 Media,” said Cacchillo. “Much credit goes to the teams behind our customer-driven efforts and all the associates who bring to life a memorable customer experience each and every day.”
Read about the 2015 1to1 Media Customer Champions by visiting http://go.1to1media.com/2015CustomerChampions. The 2015 1to1 Media Customer Champions e-book is also available for download here: http://go.1to1media.com/2015CustChampseBook
About Safelite Group
Safelite Group is a multi-faceted vehicle glass and claims management service organization based in Columbus, Ohio. The company, which has been in business since 1947, is comprised of four major business operations that includes Safelite AutoGlass, the largest provider of vehicle glass repair and replacement services in the U.S.; Safelite Solutions, which offers fleet and insurance claims management services; Service AutoGlass, a vehicle glass wholesale and distribution operation; and Safelite Glass Corp., an replacement windshield manufacturing and distribution business. The company employs more than 12,000 people throughout the United States. For more information, visit Safelite.com, or follow us on Facebook and Twitter.
About 1to1 Media
1to1® Media is THE online destination for customer strategy resources to help organizations optimize their customer experience and realize the greatest value from their customers. Backed by Peppers & Rogers Group, a global leader in customer strategy and relationship marketing, 1to1 Media combines thought leadership, field experience, and editorial expertise to deliver actionable content to its audience of more than 130,000 decision-makers.
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Media Contact: Melina Metzger, Safelite PR Manager, 614.210.9232, melina.metzger@safelite.com