Safelite Solutions

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Contact center operations

  • Philosophy
  • End-to-end glass claim management
  • Digital claim solutions
  • Contact center operations

Strategically located

Our contact center support allows for coverage in four U.S. time zones. (*Three time zones during Daylight Saving Time)

Redundant & uninterrupted

We offer a fully redundant, networked, uninterrupted power supply, diesel generators and sonet rings to ensure business continuity.

Handling volume

Our solid infrastructure is designed to handle volatility in volume.

Skilled workforce

Our skilled and flexible workforce is trained to know your culture and serve as an extension of your brand.

Omni-channel FNOL

Omni-channel FNOL options accommodate customer preference.

Adheres to all ISO disciplines

Our network provides no-excuse, uninterrupted service to our clients.

World-class contact center support

We’re proud of the fact that we’ve never had a system outage. And we have contingencies in place to ensure we can continue that track record so that no customer's call goes unanswered. Past major weather events or power outages have had little to no impact on our speed to answer.

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