We maintain a robust network of nearly 9,000 customer-focused glass shops – including industry leader Safelite AutoGlass and independent network shops. Through our Net Promoter Score Survey®
), we monitor shop performance. In 2016, 97.9% of insurance customers who had their glass service performed by a Safelite Solutions shop said they were likely to renew their auto policy based on their experience. Safelite Solutions always honors customer shop preference.
Safelite Solutions has been a pioneer in educating insurance carriers, fleets and drivers that most vehicles with Advanced Driver Assistance Systems (ADAS) require recalibration service after the windshield is replaced. Using our proprietary vehicle database, we notify the customer at the time of scheduling if the vehicle requires a recalibration. Preferred provider Safelite AutoGlass is able to conduct safe, convenient, one-stop windshield replacement and ADAS recalibration on most vehicles.