Renee Cacchillo is a 20+ year veteran of the retail and consulting industry. Since joining Safelite in 2011, she’s held a variety of leadership roles in operations, advertising, digital, customer experience and technology. In 2019, she was promoted to EVP, Customer Experience Officer and in late 2021 became President and CEO. Renee works closely with the senior leadership team, positioning Safelite as a People Powered, Customer Driven organization with the purpose of bringing unexpected happiness. She focuses Safelite’s 16,000 associates on delivering on the company’s vision and business goals while also making a difference in the lives of nearly 11 million customers each year.
Dino Lanno joined Safelite in 1989 and has held numerous leadership positions in the company overseeing manufacturing, supply chain, warehousing/distribution, logistics, sales, and field operations. Effective May 2015, Lanno was named senior vice president of the Safelite Solutions business unit, a multi-faceted vehicle and glass claims management service organization providing claims management solutions for the nation’s leading fleet and insurance companies.
Additionally, he is the driving force behind Safelite’s windshield recycling program and patented steel pallet design. His background and experience brings intimate knowledge and understanding of the claims fulfillment process.Contact Dino
Since joining Safelite in 1996, Jon Cardi has held several key positions including District Operations Manager, Regional Operations Manager and Regional Vice President of Sales and Operations. In January 2006, Jon was promoted to his current position with responsibilities for leading Safelite’s National Account Management team focusing on key aspects of the company’s strategic insurance, commercial and government claims management business including client partnerships, business development and integrating field operations.
Brian O’Mara is the vice president of client service delivery, including all national contact center operations, which consists of Safelite AutoGlass® retail customer calls and Safelite Solutions insurance claims-related contact center services. He has 32 years of contact center start-up and management experience.
His key responsibility is to provide the vision and supporting strategy that result in “world class” service and industry leading net promoter scores from the policyholders and customers his operations serve. O’Mara also has played a critical role in the development and management of virtually all of the First Notice of Loss (FNOL) programs that Safelite Solutions manages on behalf of property & casualty insurance carriers.