Safelite® Solutions strives to be the preferred partner of insurance companies to support and grow their business and has hired an experienced claims leader in a newly created role. Mike Naoom joined Safelite Solutions as AVP, Claims Experience, this summer.
In this new position, Naoom will help further Safelite’s expertise in contact centers and policyholder service by utilizing his vast knowledge of the insurance industry and opportunities to improve the current claims process. He also will lead efforts to continue to expand Safelite’s service offerings beyond its core expertise of glass claims.
“We’re seeking to reinvent the industry by creating a new and better claims process,” said Safelite Solutions Senior Vice President Dino Lanno. “We’ve received numerous inquiries from insurance executives interested in improving the overall policyholder experience.”
Naoom will be responsible for leveraging the experience of Safelite’s existing team to respond to policyholder needs. He will work with cross-functional partners across service delivery, technology, sales, and field operations to ensure Safelite is delivering the best possible services to the market.
“Our company is in a growth mode,” Lanno added. “As we continue to innovate and seek to provide new service offerings to our valued clients we’ve been looking for the right person to lead our end-to-end claims strategy. Mike is the perfect fit.”
Naoom brings an extensive amount of experience in leading professional services and strategic support organizations. He began his career in the retail automotive industry where he worked both in dealers’ service and body shops. He spent 13 years at Nationwide Insurance in various roles including field claims associate, direct repair manager, vendor manager and total loss director. Most recently Naoom worked for a software provider for the insurance and collision industry.
About Safelite® Solutions
Safelite Solutions is a leader and innovator providing comprehensive end-to-end claims management solutions for more than 250 insurance and fleet clients, including 18 of the top 30 property and casualty insurance companies. Its combination of innovation and commitment to enhancing the claims experience makes Safelite Solutions the preferred choice to support and grow its client base. For more information, visit SafeliteSolutions.com.