RIO RANCHO, New Mexico – Safelite® Solutions, a leading P&C insurance claims management solutions partner, officially opened its fifth contact center yesterday. The facility, located at 4300 Sprint Blvd NE, Rio Rancho, NM, has seats for up to 1,000 customer service representatives – more than 400 of the people who will fill those seats have been hired. (A grand opening ceremony will be scheduled in the future.)
The June 2016 announcement from Governor Susana Martinez noted that the four-year commitment to 900 new jobs was the largest single job creation in New Mexico since 2009.
“Hiring in Rio Rancho has exceeded our expectations,” said Brian O’Mara, VP of Client Service Delivery for Safelite. “We have found people who demonstrate our Safelite Spirit – a service mindset, can-do attitude and caring heart, which will allow us to continue to offer the best possible experience to our customers and our fleet and insurance clients.
With this contact center opening, Safelite offers:
Five networked facilities supporting four U.S. time zones
3,150 CSR seats for contracted programs as well as severe weather overflow
Highly trained and professional customer service representatives able to represent each individual client’s brand voice
Bilingual workforce, enhancing our ability to service the growing Spanish-speaking population in the policyholder base
Enhanced business continuity and ability to handle catastrophic volumes
“It’s an exciting time for everyone at Safelite,” added O’Mara. “We are honored to be the partner of choice for so many fleet and insurance clients, which has afforded us this growth opportunity. We are committed to continuing to deliver world-class service.”
About Safelite® Solutions
Safelite Solutions is a leader and innovator providing comprehensive end-to-end claims management solutions for more than 250 insurance and fleet clients, including 18 of the top 30 property and casualty insurance companies. Its combination of innovation and commitment to enhancing the claims experience makes Safelite Solutions the preferred choice to support and grow its client base. For more information, visit SafeliteSolutions.com.
Media Contact: Melina Metzger, Safelite PR Manager, 614.210.9232, firstname.lastname@example.org