Nothing is simple about choosing the right vehicle glass, but nothing is more important to superior service. The pace of technological innovation in the auto industry is so rapid that it’s increasingly difficult to select the right part when service is needed. Adding to this challenge, at Safelite® we must often schedule appointments and order auto glass without ever seeing the vehicle, relying instead on information from customers and our insurance partners to inform our glass selections.
Leveraging years of industry experience, Safelite streamlined the process through Simple Parts Selection (SPS), which maps the vehicle identification number (VIN) to the factory-installed part.
Our solution to part selection: A Case Study