From claims “know-how” to “customer wow”
Our expertise in the claims management arena continues to be proven each day with more than half of the nation’s top-tier carriers. A key to this success is that although a national base of customers means they can be different, we focus on creating a great experience for each of them. From delivering actionable consumer insights to providing relevant competitive benchmarking, we take this individual approach because we know it pays off for them, and it will for you.
A customer reporting a claim needs to be assured his or her problem is being handled professionally and as quickly as possible. A study has shown that 65% of consumers have stopped using a brand’s product or service due to a poor customer experience.* And, customers are twice as likely to shop insurers due to a poor experience rather than price. †
With Safelite Solutions, our goal is to make your customers’ experience positive and stress-free. To assure them that they have received the best service possible that reflects positively on you, their insurance provider. This is a philosophy we call customer delight.
Safelite Solutions and you
With Safelite Solutions as your partner, we combine the best of both a national infrastructure to handle large volume, and localized service centers that reflect the personal attention your customers expect. And while we excel at customer contact seamlessly interwoven with your businesses’ operations, our expertise covers much more.
Our fully integrated solutions have you covered from FNOL to predictive analytics. We offer comprehensive services beginning with a claims management plan customized to your needs. You’ll find our innovative approach transforms processes into effective drivers of efficiency and extraordinary customer delight satisfaction scores.
In short, we offer the expertise and technical support to provide seamless customer service. By immersing ourselves in your culture, terminology and programs, we provide your customers the highest levels of customer experience to reflect positively on your company. And, we’re available to help 24/7, wherever they may be.
Fast access and knowledgeable interaction are key factors in retaining customers. With Safelite Solutions, you have the advantage of an industry-leading network of four fully redundant contact centers to handle service calls quickly and efficiently. An additional advantage is that your customers have multiple channels of access by phone, desktop or other mobile devices with the option of direct contact or self-service scheduling. Furthermore, we collect and use customer feedback to continuously improve on our service and provide this information to you.
It all culminates in delivering the best customer experience possible, resulting in proven positive performance for your brand.
*Source: Understanding the Changing Insurance Consumer, Applied Systems 2014.
†Source: J.D. Power and Associates 2014 US Insurance Shopping StudySM