Oct 21, 2016, 21:37 PM

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Subhead : Convenient, real-time scheduling

Expand button text : More on scheduling

When possible, our goal is to allow your customers to schedule service at the time of FNOL contact. Regardless of whether your customers are scheduling glass repair or replacement through Safelite AutoGlass^®, an affiliate shop, or a non-program shop, we strive to provide a solution at the time of their initial contact.

We also are continually developing solutions to make it easy for your customers to ensure they’re getting the most accurate service – saving time and expense to all involved. We are committed to continued innovation that improves the customer experience with solutions such as photo upload so our claim service representatives (CSRs) can assist the customer in selecting the appropriate service and WebChat for live, online guidance through the claim process.

Our solutions allow your customers to schedule an appointment by phone or online at their convenience — 24/7/365.