The latest news from the leader in claims management innovation
Welcome to the Safelite Solutions newsroom. As part of the world’s leader in claims management innovation for auto glass and damage repair, our goal is to provide you with the latest news and updates on our own division as well as the entire company.
After 25 years of serving Safelite® Group, Doug Herron, executive vice president and chief financial officer, has announced his plans to retire at the end of 2017. Tim Spencer, who joined Safelite Group last year, has been named the company’s new CFO.
Today Governor Susana Martinez joined local officials and Safelite Group® executives to celebrate the grand opening of Safelite Solution’s new Rio Rancho contact center. Since June, Safelite Solution’s has created 517 full-time and 288 part-time jobs. Originally projected to create 400 full-time jobs by the end of 2018, Safelite is roughly two years ahead of their hiring schedule and will hire more than 1,000 employees in Rio Rancho by the end of the year.
Safelite Solutions has opened its fifth national contact center.
Safelite Solutions has been listed in the list of Top 10 Big Data Solution Providers 2016 by Insurance CIO Outlook.
A strong focus on giving back has earned Safelite Group® an honorable mention in 2016 Corporate Social Responsibility Awards Program, sponsored by PR Daily. The company was recognized in the “Fundraising and Philanthropic Initiative” category.
Safelite Solutions®, a leading vehicle glass repair and replacement provider for fleets across the country, has named Jeff Dunlap its newest Commercial National Account Manager. In this role he is responsible for relationships with roughly half of Safelite’s commercial fleet clients. Dennis Riffle, a 28-year Safelite employee, continues to also serve in his role as Commercial National Account Manager.
Experts at Safelite AutoGlass® (Safelite Solutions sister company) are ready to solve the latest complication in windshield replacement: Advanced Driver Assistance Systems recalibration. More commonly known as ADAS, these features automate car safety by alerting the driver to potential problems and helping them to avoid collisions. ADAS is dependent on cameras often mounted to windshields. Working closely with Bosch, the world’s largest automotive supplier according to Automotive News, Safelite is introducing recalibration tools this fall with the goal of having them available in at least one location in each market by the end of the year.
Safelite® Solutions strives to be the preferred partner of insurance companies to support and grow their business and has hired an experienced claims leader in a newly created role. Mike Naoom joined Safelite Solutions as AVP, Claims Experience, to further Safelite’s expertise in contact centers and policyholder service by utilizing his vast knowledge of the insurance industry and opportunities to improve the current claims process.
Smart businesses need smart leaders. Safelite® Group, which operates Safelite AutoGlass®, the world’s largest vehicle glass repair and replacement service provider, and Safelite® Solutions, a leading claims management company, officially has smart leadership. Natalie Crede, who serves as Senior Vice President of People & Leadership Development, is an honoree in Smart Business Magazine’s 2016 Smart Women Awards program for her leadership in building a People Powered, Customer Driven culture at Safelite.
Safelite Solutions, a leading provider of fleet and insurance claims management services, has earned two 2016 Supplier Recognition Awards from USAA. This is the third time Safelite has received this honor.
Safelite will open its fifth contact center in 2017, growing CSR seats to 3,000 across the country.
Safelite® Group Senior Vice President of Customer, Brand & Technology Renee Cacchillo has been named a 2015 Customer Champion by 1to1 Media. Each year, 1to1 Media recognizes 15 customer-centric leaders who understand that engaged customers make a positive bottom-line impact. They're innovative, determined, and creative leaders who treat customers as the valuable resource they are. These 15 winners join a distinctive community of more than 150 customer-centric executives.
Safelite Group®, owner of Safelite® Solutions, ranked No. 8 in Business First of Columbus’ annual Best Places to Work awards program. This is the fourth time the Columbus-based company has been considered for this honor; Safelite was also a finalist in 2008, 2009, and 2011.
Dino Lanno has been named the new senior vice president of Safelite® Solutions, a multi-faceted claims management service organization providing solutions for the nation’s leading fleet and insurance companies. In this role, he is responsible for strategic and national account sales and client relationships, national contact center operations and strategic direction of claims management services.
Safelite Group partnered with the American Red Cross Ohio Buckeye Region to distribute 800 personal disaster preparedness kits in the neighborhood surrounding the local chapter on April 30, 2015. Kits included a bottle of water, a granola bar, a poncho, a light stick, and a medical mask, among others. Information and tips on preventing emergencies was also provided including how to identify a gas leak, recommendations on what to do in case of severe weather, and suggestions from the Red Cross on creating family plans in emergencies.
Safelite Group® has teamed up with a group of local corporations to support Mid-Ohio Foodbank’s “Get Fresh” campaign to prevent unsold fresh produce on farms from going to waste by getting it on the table of those struggling with hunger. During the Ohio State Buckeyes’ spring game on Saturday, April 18, 2015, Safelite, a proud sponsor of Ohio State Athletics, made a financial donation to Mid-Ohio Foodbank for each score for a total of $5,000.
Safelite Solutions recently received an International Exceptional Customer Service Award from parent company Belron. The National Contact Centers continued to deliver extraordinary service throughout the Polar Vortex last year, which spiked call volume over 300 percent! Despite this increase, the number of abandoned calls dropped – showcasing the team’s ability to outperform expectations.
Safelite Solutions, the industry leader in end-to-end claims management services, announced on Monday, February 2nd, they will be officially launching the www.SafeliteSolutions.com to benefit their current and potential clients by exposing them to a greater level of business services.